Refund Policy

At Rustic Barn Candles, we want you to love every purchase. If you’re not completely satisfied, we’re here to help.

 

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in original condition

• Items must be in their original packaging

• You must provide proof of purchase (order number or receipt)

 

2. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Used or burned candles

• Items marked as final sale

• Gift cards

 

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 days of delivery.

Include:

• Your order number

• A description of the issue

• Photos of the damaged product

We will gladly replace the item or issue a refund.

 

4. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

 

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping charges are non-refundable

 

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

 

7. How to Start a Return

To initiate a return, please contact us at:

Rustic Barn Candles
Email: info@rusticbarncandles.com

Please include your order number and reason for return.

 

8. Changes to This Policy

We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

 

Thank you for supporting Rustic Barn Candles we truly appreciate your business.